Frequently Asked Questions

Yes, Environ® is committed to ethical practices and does not test its products on animals. Many Environ® products are also vegan, although it’s recommended to check specific product labels for confirmation.

Environ® products are formulated with a dedication to skin safety and effectiveness. Many Environ® products are indeed free from harmful ingredients like parabens and sulphates. The brand prioritises using beneficial ingredients that support skin health while avoiding those that could potentially harm the skin. It’s recommended to review individual product labels for detailed ingredient information.

Yes, you can combine multiple Environ® products in your routine. However, it’s advisable to consult with an Environ® Skincare professional to ensure that the products you choose complement each other and are suitable for your skin type and concerns.

The general order involves cleansing, followed by toning and applying serums or treatments. Finish with vitamin A (retinyl palmitate) moisturisers and sun protection during the day. Your Environ skincare professional can provide precise guidance on the sequence of Environ® products based on their formulations and your unique skincare goals.

It is always best to finish your existing products before starting Environ®. To ensure the best results, start with lower-strength products and gradually introduce higher-strength formulations. This approach helps your skin acclimate to the active ingredients. Consult with a skincare professional for personalised guidance and to address any potential sensitivities.

Remember that individual experiences may vary, and consulting with an Environ® skincare professional is always recommended to tailor your Environ skincare routine to your unique needs and goals.

Yes, Environ® formulates products with a strong focus on skin compatibility. While individual sensitivities can vary, many Environ® products are designed to be gentle and suitable for sensitive skin types. If you have sensitive skin, it’s recommended to consult with a skincare professional before introducing new products into your routine.

Yes, Environ is known for its innovative use of vitamin A, which is often derived from retinol. Vitamin A is a key ingredient in many Environ® products, as it offers significant benefits for skin health, texture, and the appearance of fine lines and wrinkles. However, Environ® uses a controlled and gradual approach to introducing vitamin A, which helps minimise potential sensitivities. It is important to note that Environ® AVST Skin EssentiA® and Youth EssentiA® C-Quence Serums contain retinyl palmitate and retinyl propionate that does not make your skin sun sensitive and can be used during the day in conjunction with sunscreen and at night. You can read more about vitamin A and retinol here

Yes, Environ® offers a diverse range of products tailored to address various skin concerns, including acne and ageing. For acne-prone skin, Environ has formulations with ingredients like salicylic acid to help manage breakouts. For ageing concerns, the brand’s focus on antioxidants, vitamins, and collagen-boosting ingredients can contribute to a more youthful complexion. It’s recommended to consult with a skincare professional to identify the most suitable products for your specific concerns.

As skincare needs can be individual, consulting with a skincare professional is the best way to determine which Environ products align with your skin type, concerns, and goals.

Environ products are available to purchase directly from Vitahealth Skincare. To receive a discount on your purchase on Vitahealth Skincare, select your preferred Environ® Skincare stockist from a list of authorised stockists in WA, SA & the NT at checkout. Please refer to point 4 below for more detailed information.

REMINDER: If you are new to using Environ® products, we recommend completing our online skin consultation or contacting your nearest stockist for product recommendation before making a purchase to ensure you order the correct products for your skin concern/condition(s).

Yes, Environ® products are available through a network of authorised skincare clinics and doctor’s clinics in WA, SA & NT, including physical skincare clinics, salons, and other professional skincare providers. These locations offer a personalised experience to ensure you receive the best recommendations for your skincare needs. Please click on our “find a stockist” locator to contact your nearest Environ® professional.

To receive a discount on your purchase through the Vitahealth Skincare website, you will be prompted at checkout to select your preferred Environ® Skincare stockist from a list of authorised stockists in WA, SA & the NT. If you do not usually visit a stockist then you are still eligible to receive an exclusive discount, just be sure to select “I don’t visit an Environ® Stockist”. Your exclusive discount code will automatically apply to all Environ products you have in your cart. In addition to an exclusive stockist discount code, you will receive a luxury size Environ® sample with your order.

Please visit our “offers and promotions” page official website to stay updated on any ongoing promotions, limited-edition or special offers.

Our authorised stockists may occasionally offer promotions or discounts on Environ products. We recommend checking with your local stockists to enquire about their promotions or special offers.

No other discount codes may be used in addition to your exclusive stockist discount code at checkout.

Yes, Vitahealth Skincare recommends purchasing products from our network of authorised stockists or via the Vitahealth Skincare website. Professional stockists have been trained to provide accurate product recommendations and personalised skincare advice. To find a list of trusted authorised resellers near you, we encourage you to visit our “find a stockist” page or contact our customer service. This way, you can confidently access genuine Environ products and the expertise of trained professionals.

We offer free standard shipping on all orders. Express shipping costs $9.95 on all orders. We aim to process and ship orders in a timely manner, typically within 1-2 business days.

If you have any questions or require further assistance regarding shipping or returns, please refer to our shipping and returns policy or contact our customer support team.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information from Australia Post. Vitahealth Skincare are not responsible for any delays, lost packages, or damages incurred during transit. However, we will assist you in resolving any shipping-related issues to the best of our abilities.

If you have any questions or require further assistance regarding shipping or returns, please refer to our shipping and returns policy or contact our customer support team.

Vitahealth Skincare Pty Ltd is the authorised Environ® Distributor for Western Australia, South Australia, and the Northern Territory. For this reason, Environ® products sold through Vitahealth Skincare are only available for purchase in these states and we do not ship outside these regions.

For the most accurate and up-to-date information on purchasing Environ® products, including availability and purchasing options, we recommend visiting our official website or reaching out to our customer service team.

If your package arrives damaged, please notify us immediately. Provide photographic evidence of the damaged package and/or products to assist us in resolving the issue promptly. In the case of lost packages during transit, please contact our customer support team. We will work with Australia Post (our shipping carrier) to resolve the issue as quickly as possible.

If you have any questions or require further assistance regarding shipping or returns, please refer to our shipping and returns policy or contact our customer support team.

If you receive your Environ® product(s) and realise you have ordered the wrong one(s) please contact us to lodge your return. We can provide a refund if the goods are returned to us in original condition (i.e., unopened (no broken seals), unused and in resaleable condition). The product(s) need to be returned within 14 days of purchase.

We accept returns of Environ® products only if they are faulty. It’s recommended to review our shipping and returns policy or get in touch with our customer service to understand the process and requirements. Please be advised that we do not offer refunds or replacements for products due to a change of mind or personal preference.

If you believe you have experienced an adverse reaction to an Environ® product, please refer to our shipping & returns policy and get in touch with us within 24 hours of your reaction occurring. Please provide us with as much details as possible, including photographs and any other skincare products used (including other brands) as we require this information to lodge a formal reaction report to Environ® South Africa.

Please refer to our shipping and returns policy for more information.

If you wish to initiate a return and exchange of an Environ® product, we recommend following the guidelines outlined in our shipping and returns policy. Typically, this involves contacting our customer service to inform them of your intention to return or exchange the product. They will guide you through the necessary steps, including providing you with information on return shipping and any associated fees.

Please ensure you aren’t entering any spaces between the numbers on your credit card. We accept VISA, MasterCard, American Express, Diners and UnionPay cards so if you don’t have one of these cards perhaps PayPal may suit you best. The CCV refers to the last 3 digits on the back of your card when paying by credit card. If you are still unable to enter your payment details successfully, please contact us.

Yes, we work with authorised Environ® stockists, which include skincare clinics, salons, and professional skincare providers. These physical locations are staffed with knowledgeable professionals who can offer personalised assistance, product recommendations, and skincare consultations for Environ® products. You can find a list of these authorised resellers on the “find a stockist” locator.

REMINDER: Vitahealth Skincare does not conduct direct conduct individual skin consultations. Please contact your nearest Environ Skincare Stockist who can offer personalised assistance, product recommendations, and skincare consultations for Environ® products. Alternatively, you can refer to our online skin consultation or skin concerns pages for more information.

Absolutely, we have a network of Environ® skincare stockists, who are well-versed in Environ® products and their benefits. These experts can provide personalised recommendations based on your skin type, concerns, and goals. They can also guide you through creating an effective Environ® skincare homecare routine tailored to your individual needs. Please refer to our “find a stockist” locator for your nearest stockist contact details, who can assist you with Environ product inquiries and recommendations.

REMINDER: Vitahealth Skincare does not conduct individual conduct skin consultations. Please contact your nearest Environ Skincare Stockist who can offer personalised assistance, product recommendations, and skincare consultations for Environ® products. Alternatively, you can refer to our online skin consultation or skin concerns pages for more information.

Our dedication to ongoing education is exemplified through specialised training seminars hosted at our distribution office in Woodvale, Perth WA. These insightful events are led by our seasoned Environ experts, who not only delve into in-depth product knowledge and the foundational principles of the Environ range but also focus on enhancing retail sales skills.

Additionally, we provide team-oriented and personalised one-on-one training sessions that take place directly in individual salons or clinics (upon request and subject to availability). Our philosophy centres around enriching our stockists through tailored professional development, curated to meet both your needs and the needs of your team.

Our aim is to equip you and your team with the techniques and confidence required for successful up-selling and cross-selling, ultimately elevating the average transaction value.

Environ, a skincare brand acclaimed with multiple awards, is driven by a steadfast commitment to producing visible and tangible results. The range features active ingredients sourced from around the world, meticulously chosen for their superior medical-grade quality, ensuring skincare that is both effective and sustainable over time. Environ Skincare stands as one of the select brands worldwide that offers both a retail range for personal use and professional in-clinic treatments.

Environ products are exclusively available within professional settings, enabling trained experts to conduct consultations and precise skin analyses. Unlike mass-market channels or online platforms, Environ maintains a strong emphasis on personal interaction and the development of trusting relationships between stockists and their clients.

With Environ, you and your clients can expect:

⬡ Pioneering Leadership: Environ led the way in utilizing potent doses of vitamin A and antioxidants to nurture vibrant, age-defying skin.

⬡ Clinical Validation: Each Environ product has undergone rigorous clinical testing, overseen by Dr. Des Fernandes, his team, and independent collaborators, ensuring both efficacy and safety.

⬡ Cutting-Edge Facilities: Environ stands apart with its sterile manufacturing facilities, dedicated chemists, and state-of-the-art technology—elements integral to producing and promoting products backed by exhaustive testing.

⬡ Formulation Integrity: Our products maintain peak efficacy by being shielded from light, air, heat, and irradiation during manufacturing.

⬡ Protective Packaging: Environ products are thoughtfully packaged in specialized containers designed to preserve the formula’s potency, impeding the effects of air, light, and bacteria.

⬡ Universal Suitability: Regardless of skin type, age, or gender, Environ products are designed to cater to a diverse range of individuals.

Environ’s unwavering pursuit of excellence in skincare guarantees that your clients will experience visible, enduring results, solidifying their loyalty not only to your business but also to the Environ brand.

Very interesting and important information about Environ® is that it does not source products from other companies. Environ® conducts its own research, inhouse trials, manufacturing, packaging and testing unlike many other brands on the market.